Return Policy

Thank you for shopping at A&A Universal We are dedicated to ensuring the satisfaction of our customers. 
Please review our return policy below.

1. Return Policy: If you are not satisfied with your purchase, then you may return eligible products within 30 days of the original purchase date and receipt.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received accompanied by a receipt or proof of purchase.

2. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within (5) business days, and a credit will automatically be applied to your original method of payment.

3. Exchanges: If you received a defective or damaged item, we will gladly exchange it for a new one. Please contact our customer service team at aauniversal5@gmail.com to initiate an exchange.

4. Return Shipping: Customers are responsible for return shipping costs, except in cases of defective or damaged items. We recommend using a trackable shipping service to ensure your return is received. 

5. How to initiate a Return: To initiate a return, please contact our customer service team at aauniversal5@gmail.com. Provide your order number, a brief explanation of the reason for the return, and any relevant photos if applicable.

6. Non-Returnable Items: Certain items are non-returnable, such as gift cards, personal care items, custom products and perishable goods. Please check the product description for any specific return restrictions.

7. Cancellations: If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled.

8. Contact Us: If you have any questions or concerns regarding our return policy, please contact our customer service team at aauniversal5@gmail.com. 

Thank you for choosing A&A Universal We appreciate our valuable customers and strive to make your shopping experience enjoyable. 

A&A Universal 

Email: aauniversal5@gmail.com