Shipping Policy

Thank you for choosing us & Welcome to A&A Universal. We are committed to providing you with an exceptional shopping experience, including timely and reliable shipping. 

Please take a moment to read through our shipping policy to understand how we handle your orders and shipments.

1. Order Processing Time: 

• Order Processing: Orders are processed within 3-7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has shipped.

• Delays: If we are experiencing a high volume of orders or delays due to factors like weather or supply chain disruptions, we will notify you via email. 

2. Shipping Rates:

• We offer competitive shipping rates based on the weight and destination of your order.

• Shipping charges will be calculated and displayed at checkout before you complete your purchase.

• We also offer free shipping for orders over ($50) as part of promotional offers or store-wide discounts. 

3. Shipping Methods:

• We currently offer standard and expedited shipping options.

• Standard shipping typically takes 3 to 7 business days, while expedited shipping takes 6 to 12 business days. 

4. Order Tracking:

• Once your order has been shipped, you will receive a confirmation email with a tracking number.

• You can track your order by visiting our Order Tracking Page and entering your tracking number.

5. International Shipping:

• We offer international shipping to select countries.

• International shipping rates and delivery times vary. Please check the shipping options at checkout.

6. Customs and Duties:

• International orders may be subject to customs duties and taxes imposed by the destination country.

• The recipient is responsible for any additional charges incurred.

7. Shipping Restrictions:

• We do not ship to P.O. Boxes or military addresses (APO/FPO).

• Some products may have restrictions due to size, weight, or legal limitations and cannot be shipped to certain locations.

8. Address Accuracy:

• It is the customer's responsibility to provide accurate shipping information.

• Please double-check your shipping address before completing your purchase.

9. Lost or Stolen Packages: 

• We are not responsible for lost or stolen packages once they are marked as delivered by the carrier. 

• Please ensure that your shipping address is secure to avoid potential loss. If your package is lost in transit, please contact the shipping carrier directly or our customer support team for assistance.

10. Damaged or Defective Goods: 

• If your order arrives damaged or defective, please contact us within (2) days of receiving your shipment, and we will work to resolve the issue with either a replacement or a refund.

11. Returns and Refunds:

• Please refer to our Return Policy Page for information on returns, refunds and exchange. 

12. Contact Us: 

• If you have any questions or concerns about our shipping policy, feel free to contact us at aauniversal5@gmail.com. Our customer support team is available 24/7 and will be happy to assist you.

Thank you so much for shopping with A&A Universal. We are looking forward to serving you again.

A&A Universal 

Email: aauniversal5@gmail.com